During this difficult time- our office would like to implement electronic paperwork. Please help us by reviewing our new office protocols below and clicking this link https://forms.gle/wX7pHh5a3y7g... to fill out your questionnaire prior to your appointment time. This should be filled out for each patient who has an appointment. Please note that it is possible for you to receive multiple texts/emails in a day if you need to fill out new patient paperwork or give an update in your health history in addition to the COVID19 questionnaire. This is very new for us so please be patient with us during this time while we figure out the best way to navigate our new normal.
Thank you for helping us keep our community safe.
We hope this finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changes, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it's both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies recommendations.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
- We ask that you arrive to the office with a mask/facing covering until one of our staff members ask you to remove it.
- Our office asks that you arrive no more than 5 minutes prior to your appointment.
- No more than one patient can be in the operatory at a time. Please call us with any questions for the younger children. We also cannot congregate: This means that if it is not your appointment time or you do not have an appointment, please wait outside or in your car.
- Due to the strict guidelines that we have to follow, there may be a charge for Personal Protective Equipment (PPE) for your appointment. Most insurances are not paying for this- the code is D1999 if you'd like to contact your insurance to see if they cover it. We are charging a fee of $10 per office visit that will be collected at your appointment. This will not be in place permanently and we will update as the guidelines change.
- Military families or United Concordia Insurance: they will cover 100% of the PPE cost.
- We have hand sanitizer for you to use when you arrive at the front desk.
- You may see that our waiting room will no longer offer magazines, children's toys and so forth since those items are difficult to clean and disinfect.
- Appointments will be managed to allow for social distancing between patients. That might mean that you're offered fewer options for scheduling your appointment.
- We will do our best to allow greater times between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. Please call our office at (253) 584-2250 to make appointments or reschedule appointments that were cancelled due to COVID19.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.